Thursday, July 30, 2009

Secrets To Being A Customer Magnet In Your Business

Do you have people in your life who are on the fence about doing business with you, or potential investors that haven't quite committed to writing that check? Do you know where to even find these people? Here are some simple strategies that help people take action. The process starts even before this person comes into your life!

1. Have your prospect's best interest at heart
People connect with authenticity and someone who is passionate and enthusiastic about what they're offering. Is that you? Are you genuinely interested in providing the right solution or just interested in making a sale. The more aligned you are with this process, the safer your prospective customer will feel.

2. Know who your ideal customer is
Many people try to serve too broad a demographic and therefore don't come across powerfully to anyone in particular. Narrow it down so that you can show up as a "specialist" to a certain group. They'll take action much faster. You may also be communicating to the wrong group altogether. Success here is not necessarily dependant on the number of people you're speaking to but the quality of those contacts.

3. Get crystal clear about the needs of your prospective customer
Ask questions that allow them to share what's true for them --- what are their priority needs? what is an ideal situation for them? This info can be conveyed in a conversation OR become proactive and address their needs in all written communication. Don't just keep pushing your agenda on them without understanding what they truly need.

4. Become useful or indispensible to them, regardless
Some time ago I had a desire to create a Joint Venture with another organization. Before they had decided to do business with me, I took the initiative to make some additional contacts for them and supported them in other ways because I was very clear what their overall needs were. Getting them to say "yes" to my agenda was a much easier process afterwards. You can even create this same situation when serving the masses online...what can you give first?

5. Communicate your value
You want to be crystal clear about what you're offering your prospects and the VALUE of that offer expressed in dollars, time, potential, peace of mind, etc. A confused mind will take no action. Don't make assumptions they have all pertinent information. There should be a very direct and clear connection between your solution and their pain.

6. Go where they go, know who they know
If you truly understand who your ideal customer is, then you'll know exactly where they "hang out" so you can join them and not waste time and resources trying to find customers in places where they aren't. If you're a restaurant, you'll want to connect with people who are hungry or planning to eat out. You'll also want to connect with people THEY look up to who can help boost your credibility with endorsements and testimonials. People in pain would be referred by medical practitioners, pharmacies, etc.

Join Maria for the "Passionate Business TeleSummit" to learn more about attracting the right customers and increasing your revenues http://passionatebiz.com

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