How To Follow Up With Customers Investors And Supporters

The phrase “out of sight, out of mind” sounds rather benign but in a growing business, that could spell disaster! If customers forget you’re out there, they won’t buy as often and referrals will be non-existent. It could feel like you’re constantly starting over rather than building on the goodwill you’ve created with existing customers. What about investors and supporters? People need to hear what’s happening on a regular basis ---even if it’s not all great. The fact that you’re reaching out is sometimes assurance enough, even during tough times. I have found that maintaining a regularly scheduled email communication program produces dramatic results in sales, referrals, and investor interest! In my Passion To Prosperity Protégé Program, I demonstrate how to create highly profitable email campaigns. For now, here are some basic strategies to help you stay in touch on a regular basis:

1. Strategize about what information you’d like to convey.
I recommend ONE communication going to your prospects and customers that’s educational and a SECOND campaign that’s more about the business---for investors, potential investors, team, and close supporters.
Customers should receive “how to’s”, “Q&A”, or some other educational content they will value, positive highlights about what the company is up to, a request for referrals, and any offer (sale/discount) you’d like to share. Your internal communication to investors and team should include a company status report, what your next steps are, and specific action items you’d like support with. Keep it short and sweet so it gets read!

2. Use a professional email service ---they’re affordable and reliable.
Avoid sending emails directly from your own email address like AOL or Yahoo. Not only will your mailing list get too large and cumbersome to manage this way, but mass emails often get pinged as SPAM and may never make it to the end user. You also run the risk of having your email address blacklisted.
I recommend an affordable service such as Aweber which is capable of safely sending email to thousands of people at a time. Your emails can contain colors and graphics, load quickly and can be preprogrammed. The system can be automated so that when someone signs in, they receive an “autoresponse” without you having to take any action. I’ve taken it up a notch and use a complete shopping cart system with built in autoresponder (a private label version of 1ShoppingCart).

3. Create a system and schedule for regular follow-up.
I recommend a communication at least monthly and stick with that day! Develop a template of your email layout so that it’s ready for you once each month and all you need to do is insert updated content. In my ezine Fast Forward, my topic headers stay the same but the content is what changes every 2 weeks. If writing is not your forte, let others help you with content for each topic. Make sure all your contact info is intact and links point back to you.

4. Make back issues available to show your progress.
Nothing sells you more to potential investors, vendors and partners then progress and momentum. Rather than you having to explain your status over and over, post archives of all your communications on your website or blog and direct people to that for updates.

Establishing a regularly scheduled email campaign has been one of the most cost effective and profitable marketing tools I’ve ever used in my business. When implemented correctly, it will dramatically increase your productivity and will help to effortlessly convert prospects into active customers, investors and strategic alliance partners.

Maria Simone is a Conscious Business Development Expert who will show you "NEXT STEPS" for transforming ideas into products, effortlessly attracting investors and sponsors, and manifesting customers with ease. http://www.passion2prosperity.com